The practice  operates  ‘’on the  day  triage’’ system. Please call the  practice on 0345 337 6340. A member of the  reception team will take some  details and  arrange a callback  from the clinical  team the same  day. Appointments to see the practice nurse can be made by phoning 0345 337 6340.  If it is a medical emergency, select  option 1 to access the  emergency line.   

In addition please note that: 

• Separate appointments should be made if more than one person needs to be seen.
• An adult should accompany children under the age of 14.      
• If you think your problem will require more time than 10 minutes, please tell the receptionist and arrangements may be made for you to get a longer appointment.
• Please note that if the clinician feels you need to be seen face-to-face, you will be offered an appointment on the same day. If you cannot attend on the day, you may wish to call back on the day you're able to attend

You can contact the practice via phone  on 0345 337 6340 (emergencies only after 3pm). 

Administration staff abide by the code of confidentiality.  Our Administration team are not medically qualified so will not be able to give advice.  

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you cannot keep your appointment ­please let us know, giving us at least 24 hours notice so someone else can benefit from this appointment. We understand it can sometimes be difficult to get through straight away on the telephones, especially at peak times, which is why we have a text cancellation option. 

Text:  ‘’Cancel’’, Date of Birth, Surname, and  Date of Appointment to 07977814022.  Please note  this mobile number is for  text  cancellations  only and  cannot  be  used  to  call the  practice to book an appointment.

Home visit requests should be requested before 10:00am unless it is an emergency as this allows for the allocation of visits and efficient use of time for visiting clinicians.

Home visits are discretionary.  We wish to provide safe, high quality care for all of our registered patients. It is important to assess a patient in the safest environment; this is rarely a patient’s home and the doctor will also not have full access to a patient’s records or to a chaperone in a patient’s own home. It is also inefficient as in the time it takes one practitioner to perform a visit, many more patients could be seen face-face in the surgery.

Only patients who are terminally ill or housebound will normally be granted a home visit. All other patients are generally expected to attend the surgery. 

The general rule is that if a patient is fit enough to visit an optician, dentist, friend, relative, attend a hospital appointments, do their own shopping or visit the hairdresser, they can come to the surgery.

A patient may not be well enough to travel by bus or walk but travel by car can be arranged via friend, relatives or taxi firms. It is not the doctor’s duty to arrange such transport. Having no transport is not a reason for a home visit request.

All home visit requests will be triaged by the clinical team. Some symptoms can be self-managed and patients may not require to be seen by a clinician. Some symptoms can be dealt with by other professionals who are more appropriate for your needs e.g. pharmacist or district nurse. 

Please telephone before 10:00am with house call requests.

The visiting doctor may not always be your usual doctor.